Free Shipping Offer
Free standard shipping on orders over A$180 is available for Australian domestic deliveries only.ย
Shipping & Returns
Shipping within Australia
We aim to dispatch all in-stock orders within 1 business day (Monday-Friday) of receiving payment.
- Delivery is typically within 7 business days, depending on your location.
- Delivery times may be longer during peak periods, including Christmas, New Year and public holidays.
- Orders containing multiple items may be delivered in separate shipments.
- Choose from Australia Post Standard or Australia Post Express shipping at checkout.
- A signature may be required upon delivery.
Mattress Deliveries
SuiteDreams mattress deliveries are available within Australia only. We are unable to offer international shipping for mattresses.
Returns & Exchanges
At SHOP Meriton Suites, we want you to be completely satisfied with your purchase. If you change your mind, we are pleased to offer a refund or exchange on eligible items within the following timeframes.
Return Timeframes
- In-hotel purchases: Within 14 days of purchase.
- Online Australian orders: Within 14 days of delivery.
Change of Mind Returns
To be eligible for a refund or exchange due to a change of mind, the following conditions must be met:
- Proof of purchase is provided.
- The item is unused and in its original condition.
- All original packaging, labels and tags remain intact.
- The item is suitable for resale.
- Return shipping costs are the responsibility of the purchaser.
Unless required under Australian Consumer Law, original shipping charges are non-refundable.
Items Not Eligible for Change of Mind Returns
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty or required by Australian Consumer Law:
- Hand and body products
- Room sprays
- Oral care products
- Skincare products
- Haircare products
- Mattresses
- Pillows
- Pillow protectors
- Personalised or custom-made products
Australian Consumer Law
Our Change of Mind Policy does not limit or exclude your rights under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product:
- Is not of acceptable quality.
- Is not fit for its intended purpose.
- Does not match its description or sample.
Where a fault is considered major, you may choose a refund or replacement. For minor faults, we may provide a repair or replacement in accordance with the Australian Consumer Law.
Products sold as seconds, clearance or sample items cannot be returned for defects that were disclosed at the time of purchase. Your Australian Consumer Law rights continue to apply for any undisclosed faults.
Please note that we are unable to assess worn or used products via telephone or email. All items must be returned to us for physical inspection before a claim can be assessed.
Online Order Changes
To ensure orders are processed and dispatched as quickly as possible, online orders cannot be cancelled or amended once they have been placed.
This includes requests to:
- Change the delivery address.
- Change colours or sizes.
- Add or remove items.
- Apply or remove discount codes.
- Cancel an order.
Please review your order carefully before completing your purchase.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or differs from the product description, please contact us within 7 days of delivery.
Where a return is approved, we will arrange return shipping or reimburse reasonable return postage costs upon receipt of proof of payment.
To arrange a return, please contact our Customer Service team:
Phone: +61 (2) 9277 1179
Email: shop@meritonsuites.com.au